Shipping Policy

Shipping Policy

When Can I Expect to Receive My Order?

All orders are dispatched from our warehouse within 5 working days of the order date. Deliveries normally arrive within 10–20 working days after dispatch, depending on carrier availability and your location. We apologise if delivery is delayed by customs clearance or inspection, or by transport delays caused by the carrier.

How Can I Track My Order?

A tracking number will be provided in your dispatch confirmation email. You can use the number to track your order at www.17track.net.

What Are Your Shipping Charges?

We charge a flat shipping rate of USD $2.99 for destinations worldwide.

Which Countries Do You Deliver To?

We currently offer worldwide delivery. If your country is not covered by our logistics services, we will inform you promptly and make the necessary changes to your order. For more information about destinations, please email service@novaminceur.com.

Can I Change My Delivery Address?

Address changes are permitted only until 11 pm PDT (GMT−7) on the day the order was placed. To request a change, contact service@novaminceur.com.

Can My Delivery Address Differ from My Card Billing Address?

Yes.

How Is My Order Dispatched?

Orders are shipped on standard working days, excluding public holidays. Orders placed on Saturdays or Sundays will be shipped on the following Monday.

Some items are dispatched directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada and Australia.