FAQ

Frequently Asked Questions

How Do I Place an Order?

Add the products you would like to your basket. You can then complete checkout on our website or through PayPal. To use our website checkout, select the green 'Checkout' button. If you would rather use PayPal, select the PayPal button.

On the customer information page, enter your email address, name and address. If you have a valid discount code, enter it in the 'Discount' box and click 'Apply' so the discount is calculated and added to your order.

Select 'Continue to shipping method' and check that you have entered the correct delivery address if it differs from your billing address. Then select 'Continue to payment method'. Enter your payment details. Where applicable, you may indicate that your delivery and billing information are the same. Once complete, click 'Place order'.

You will be taken to an order summary and on-screen confirmation, and you will receive a second confirmation by email. If you experience any checkout problems, contact service@novaminceur.com.

What Should I Do If Items Are Missing or Incorrect?

If an item is missing or incorrect, email service@novaminceur.com. Include your transaction reference (order number) and evidence (image file size must be below 1 MB). We will be happy to send the correct items again at no additional cost, and we will not ask you to return items sent in error. You can keep them as a gift from us.

How Do I Know My Order Has Been Successfully Placed?

You will receive a confirmation email containing your order number and purchase details.

What If I Want to Change the Items I Ordered?

You can change your order until 11 pm Pacific Time (GMT−7) on the date you placed it. Email service@novaminceur.com to request a change.

How Do I Add Products to My Basket?

Go to the product page and select your preferred options. Click 'Add to basket' to go to your basket. Enter the number of items you would like in the 'Quantity' field beside the product image.