Return Policy

Return Policy

Cancellation

We accept order cancellations before the product is dispatched or produced. If your order is cancelled at this stage, you will receive a full refund. We cannot cancel an order once the product has been dispatched.

Returns (Where Applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will be charged no more than once for shipping costs (including returns). Consumers will not be charged a restocking fee for returning a product.

Refunds (Where Applicable)

Once your return has been received and inspected, we will notify you by email. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within the applicable processing period.

Late or Missing Refunds (Where Applicable)

If you have not received your refund, first check your bank account. Then contact your credit-card provider, as there can be a delay before a refund officially appears. Next, contact your bank, as refunds often take some time to process. If you have completed these steps and still have not received your refund, please email service@novaminceur.com.

Please contact our customer service team at service@novaminceur.com to obtain the return address.

Where a return is due to the customer's own reasons, the customer is responsible for the return shipping cost. The specific amount depends on the carrier chosen.

If goods are damaged or incorrect for reasons attributable to us, the customer does not need to pay the shipping charges associated with the return.

Return Address

3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.