Privacy Notice

Thank you for visiting our website, which is operated by novaminceur.com (the "Company"). We are committed to providing an engaging, secure online shopping experience and a high level of personal service. This commitment includes respecting and protecting the privacy of your personal information.

This Privacy Notice describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all features and functions they offer are collectively called the "Services". It also explains how we may use and share your personal information, and how you can control certain uses of that information.

By using the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Notice, including the transfer and storage of personal information in the United States, Canada and Hong Kong, and you accept the Terms of Use incorporated by reference. If you do not agree, please do not access or use the Services.

What Information Does the Company Collect?

The Company may collect information from and about you in the following ways:

Information from Your Interactions with Us

We collect information about you and your transactions and other interactions with us. These may include using the Services, making a purchase, signing up for our catalogue, newsletters or email lists, entering a prize draw, competition or other promotion, participating in a product review, survey or similar programme, sending a gift or virtual gift card to another person, or contacting us in another way. If you make a purchase, we may also collect your billing address.

Information You Provide About Someone Else

If you send someone else a communication through the Services, we may collect information such as that person's name, telephone number, email address and/or delivery address.

Information Collected Automatically

We or our service providers may use cookies, web beacons or pixels, log files, JavaScript and other technologies to collect certain non-personal information about Site visitors, users of our online Services and their interactions with our emails and online advertising, and to collect analytical and statistical information. This may include your browser type, operating system or mobile device model, pages viewed, links clicked, IP address, mobile device identifier or other unique identifier, websites visited before reaching our Site, time spent viewing or using the Site, frequency of return visits, other browsing and usage data, and whether our emails are opened, forwarded or clicked.

Collecting this information and linking it with your personal information can help us customise the website and improve your shopping experience, remember your preferences, identify features, promotions, advertisements and offers of particular interest to you, and retarget online and mobile advertising to devices you may use.

Information from Third Parties

We may obtain information from other sources to update or supplement the information you provide or that we collect automatically (for example, to validate or update your address or other demographic information), or when you connect with the Company through a third party, including social networks, depending on your registration and privacy settings on those sites.

Combining Information

We may combine information we receive from or about you, including information you provide and information collected automatically through the Site or from other computers or devices you use, with information collected or received from other online or offline sources or third parties.

Third-Party Analytics and Advertising

We may use third-party advertising, analytics and tracking tools to understand who uses our Site, how it is used, how to improve the effectiveness of our Services and content, and to help us or those third parties deliver more targeted advertising. These third parties may collect and store non-personal information using cookies, web beacons, pixels, log files, Flash cookies or similar technologies, and may combine it with information from other sources. We do not have access to or control over third parties' use of those cookies or tracking technologies.

What Are My Tracking Choices?

Some parts of the Site require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not accept cookies, some or all of the Services may not be available. We use four categories of cookies:

• Strictly Necessary Cookies: Essential to navigate and use website features. Without them, the Services cannot be provided. For example, they help recognise and maintain your signed-in status and manage your shopping basket.
• Performance Cookies: Collect information about how visitors use the Services, such as pages visited and error messages. This information does not individually identify you and is used in aggregate to improve our Services.
• Functionality Cookies: Remember preferences and choices to give you a more personalised experience, such as your delivery country and currency preference.
• Targeting Cookies: Deliver online advertisements relevant to you and your interests and measure advertising campaign effectiveness. They may be placed on our Services by us or by advertising partners with our permission. Further details about controlling them are provided below.

Our systems may not respond to some or all browser "Do Not Track" requests or headers. We may use cookies or other technologies to deliver more relevant advertising and link information collected across computers or devices that you use.

Managing Advertising Preferences

For more information about managing privacy and storage settings and opting out of third-party advertising cookies, visit the Network Advertising Initiative opt-out page at networkadvertising.org/managing/opt_out.asp or aboutads.info/choices, and follow the instructions. To opt out specifically from Criteo advertising services, see Criteo's privacy policy.

To prevent Google Analytics from using your data, Google provides a browser opt-out add-on at tools.google.com/dlpage/gaoptout. General information on cookies, including how to decline them, is available at allaboutcookies.org. On mobile devices you can also adjust privacy and advertising settings to control interest-based ads.

Flash Cookies and Similar Technologies

We or our service providers may also use Flash cookies, also known as locally stored objects, or similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology, whether built into or downloaded and installed on your computer. We use these technologies to customise and improve online experiences, streamline processes and remember preferences and settings.

Flash cookies may, for example, help visitors set video volume preferences, play games and complete surveys. They help us measure which parts of our websites interest customers most, and they may be recognised by other websites or commercial partners. Flash cookies differ from ordinary browser cookies and may not be removed by your browser's cookie management tools. For guidance on managing Flash cookie privacy and storage settings, consult the information referenced at http://www.novaminceur.com/support/documentation/en/ flashplayer/help/settings_manager.html. Disabling Flash cookies or similar technologies may prevent access to some features or services.

How Does the Company Use the Information It Collects?

We may use information collected from and about you to:

• Validate, confirm, verify, deliver, install and track your order, including processing card payments, arranging shipping, handling returns and refunds, keeping purchase records and contacting you about orders, including by telephone, and providing after-sales support.
• Improve your online shopping experience, including recognising and welcoming you back to the Site.
• Send catalogues, information, newsletters, promotional materials and other offers from the Company or on behalf of our partners and affiliates.
• Provide customised Site content, targeted offers, promotions and advertising on our Site, through third-party websites or applications, or via email or text message, from the Company or other marketing partners that may interest you.
• Improve our Sites, products, services, customer service and customers' shopping experiences.
• Use data in aggregate and non-personally identifying form for analytical and demographic purposes.
• Protect the security and integrity of our Site and business, including preventing fraud, unauthorised transactions, claims and other liabilities, managing risk exposure and identifying potential hackers or other unauthorised users.
• Contact you when necessary or requested, including responding to questions or comments and providing customer support.
• Use information as described to you at the point of collection.

What Information Does the Company Share with Others?

We may share personal information collected from and about you as follows:

Company Affiliates

We may share information with companies affiliated with the Company and any future additions to our affiliated group.

Co-Marketing Partners

Some Services may be offered in conjunction with third parties, such as companies providing products or services, reward programmes, joint sales programmes, prize draws, promotions or other jointly sponsored events. Those Services will identify the third party. If you choose to register for products or Services offered jointly, you may provide information to both the Company and the third party, or the Company may share the information directly so that the third party can offer its products and our products and services.

Other Third Parties

We may share information with selected partners, affiliates and other third parties that we believe may have offers of interest to you.

Legal Disclosures and Security

We may transfer or disclose information to comply with legal obligations, provide information to governmental authorities as required by law, or where we believe in good faith that the law requires disclosure. We may share information with law-enforcement authorities and other companies to protect against fraud, reduce credit risk, detect security or technical vulnerabilities, enforce our Terms of Use or other policies, and protect the rights, property, safety or security of third parties, users of our Services, the Company or the public.

Business Transfers

In the normal course of business, we may buy or sell assets. If another entity acquires all or part of the Company or its affiliated group, personal information collected about you may be transferred to that entity. If bankruptcy or reorganisation proceedings are brought by or against the Company or its affiliates, that information may be considered an asset and sold or transferred to third parties. In the event of a sale or transfer, we will make reasonable efforts to require the transferee to use personally identifiable information provided through this Site in a manner consistent with this Privacy Notice.

Service Providers

We use third-party service providers to perform certain tasks on our behalf and may provide information needed for them to complete those tasks.

Aggregated or Anonymous Information

We may share or sell non-identifying aggregated or anonymous information to affiliates, agents, service providers, business partners or other third parties for marketing, analytics or other lawful purposes. This information cannot be used to personally identify you.

Text Marketing and Notifications (Where Applicable)

By entering your telephone number at checkout and completing a purchase, or subscribing through our sign-up form or a keyword, you agree to receive text notifications (including order updates and abandoned-basket reminders) and promotional text offers. Text marketing messages will not exceed X per month.

You can unsubscribe from further text messages by clicking the unsubscribe link. Sending text messages or using automation requires you to enter recipient phone numbers or names into our importer. We store and use this data to provide campaign analytics and results, including message delivery and sending status and, in some cases, whether a purchase resulted in a sale. If you use our link shortener in text messages, we collect whether links are clicked and use the information for analytics. Other third-party services used outside novaminceur.com, such as third-party link shorteners or GA tracking, are subject to their own policies, which you must accept.

When sending text messages, data is passed to our SMS operator for delivery and is shared only when a marketing campaign is initiated. If recipients no longer wish to receive messages, they should reply STOP or contact us at the email address below so we can unsubscribe them.

How Can I Access, Update or Delete My Information?

If you have made a purchase, you may contact our customer service team at the address in the "Contact Us" section below to access or update your information. Subject to applicable law, you can also ask us to delete personal data or restrict access to it. We may need to retain information for legally permitted purposes and will explain this where appropriate.

What Choices Do I Have About Receiving Communications?

If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer customers the opportunity to opt out of uses of information unrelated directly to placing, processing, fulfilling or delivering an order.

Email Promotional Offers

You may opt out of promotional emails from a sender at any time by clicking the "unsubscribe" link in the promotional email. If you have an online account, you can also change email preferences by signing in to the "Your Account" section of the website.

Direct Mail Offers

To be removed from the Company's catalogue mailing list, contact a customer service representative by email and request that paper catalogues stop.

Other Contact

You can email us at the address in the "Contact Us" section below at any time.

What Are My California Privacy Rights?

California residents may request information about the disclosure of personal information to third parties or affiliates for direct marketing. To do so, email service@novaminceur.com with a written request for a copy of the Company's "California Privacy Rights" notice, including Attn: California Privacy in the subject line. We are not responsible for requests that are not correctly labelled, sent or complete. Please allow 30 days for processing. You may submit such a request once per year.

Unaffiliated third parties operate independently of the Company. If you want information about their disclosure choices or want them to stop contacting you, please contact those third parties directly.

What About Children's Privacy?

Protecting children's privacy is important to us. The Site is not intended for children under 13. We do not direct the Site to them or knowingly collect personal information from them. If you are under 18 you are not authorised to use the Services. If we learn that a child under 13 has provided personally identifiable information, we will make reasonable efforts to delete it from our files. Parents should be aware of parental-control tools available online that can prevent children submitting information without parental consent or accessing material unsuitable for minors.

What About Security?

We have taken certain physical, administrative and technical measures to protect information collected from customers and visitors. Although we work to maintain network and systems integrity and security, we cannot guarantee our security measures. When sensitive information, such as credit-card data, is entered in our forms, transmission is encrypted using Secure Socket Layer (SSL) technology.

What About Other Websites?

Our website may contain links to third-party websites not affiliated with the Company. Those websites may send their own cookies, collect data or request your information. Their privacy policies may differ substantially from ours. We are not responsible for their privacy practices and cannot guarantee the security of information supplied to or collected by them.

Where and for How Long Is My Data Stored?

Personal information may be stored and processed on servers located in the United States, Canada and Hong Kong and may be subject to their laws. The servers and databases used to store information may be outside the country from which you accessed the Site and in countries whose data-protection and other laws differ from those in your country of residence. Personal information may be disclosed in response to government investigations or requests or to legal proceedings in countries in which we operate. You consent to cross-border transfers of your personal information.

Personal information collected, accessed or processed will be retained only for as long as necessary to fulfil the purpose for which it was collected, as necessary for our legitimate business purposes, or as required or permitted by law. Information no longer necessary for those purposes will be destroyed, erased, anonymised or de-identified.

What If I Live Outside Those Countries?

Our digital operations are conducted in whole or in part in the United States, Canada and Hong Kong. Regardless of where you live, you agree to transfer, processing and storage of personal data in those countries and authorise the Company to use and collect personal data in accordance with this Privacy Notice.

How Will Changes to This Notice Be Communicated?

Changes to our Privacy Notice will be posted here so you can see the information we collect, how it may be used and to whom it may be disclosed. Continuing to use the Site after amendments are published means you accept those changes.

Who Can I Contact With Questions, Concerns or Complaints?

We encourage you to contact us with any questions or concerns about our privacy practices. Please contact Spriteliving Limited customer service at service@novaminceur.com. For unsubscribe requests or privacy enquiries, use the same email address.

We aim to be transparent about how personal information is collected and used, and welcome your questions. If you have a complaint about how we process your information, email service@novaminceur.com. If your concern is not resolved, or if you choose to do so, you may complain to a supervisory authority in your country of residence and/or the United States. You may also contact the US Federal Trade Commission. See FTC consumer complaint information.